Refund policy

 

 

  • *Kits and Digital Patterns: Due to the nature of copyrighted intellectual property, all kits and digital patterns sales are final once the download link is generated or the package is opened. We cannot offer refunds for any items that include a pattern. *All kit sales are final*
  • The returned items must be unused with the tags intact and in resalable condition to be eligible for return.
    Items that are used, damaged, soiled or in any way altered will not be eligible for return and will be rejected and returned back to the customer at the customer's expense.
  • Please be advised that return shipping fees are non-refundable for returns due to a change of mind.
    This return shipping fee will be automatically deducted from your final refund amount.
  • Please note that if a partial return brings your final order total below the threshold for free shipping,
    the original (initial) shipping fee will be applied and deducted from your refund, along with the return shipping cost.
    We recommend reviewing your order carefully before completing your purchase.
  • Return requests - excluding Kit items - must be made within 14 calendar days of receiving the order to be approved.
    Please send your return request with your order number to hello@eoot.us for approval and we will get back to you within 48 hours.
    Once your return request is approved, you will receive a return confirmation email containing an issued RA# along with a prepaid return shipping label.
    Please use this label to send your order back to us within 5 business days since the date of approval. If you choose to use our $가격 return shipping label, it will be deducted from your refund. Otherwise, please send your return to:
    PO box 4106
    WNY NJ 07093
  • Packages returned without an issued RA# will not be eligible for return and may incur a $5.00 - $25.00 handling fee.
  • The refund of your order will be processed within 14 business days upon the receipt of the returned items and the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We will send you a confirmation e-mail as soon as the refund is processed. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
  • Please note that products marked as “Final Sale” are not eligible for return, or refund. All Final Sale purchases are final and non-refundable, unless otherwise required by applicable law.
  • DIGITAL PRODUCTS & COPYRIGHTED CONTENT
    Due to the non-tangible, irrevocable nature of digital goods, all sales of digital Patterns and DIY Kits containing Patterns are final and non-refundable. 
    Immediate Performance: You acknowledge and agree that the "delivery" of the product is deemed to have occurred, and our intellectual property has been transferred, at the moment the digital content is sent to your email following a successful purchase.
    Once this digital content is sent, the transaction is considered complete, and we cannot offer any refunds, returns, or cancellations under any circumstances. By completing your purchase, you express your consent to this policy and waive any right to a "cooling-off" period or refund.
  • We apologize that exchanges are not available at the moment and we appreciate your understanding.
    If you need a different item, please return your item for a refund and place a new order.