Every item at e'oot is thoughtfully curated and imported directly from Korea to bring you a unique touch of Seoul’s sensibility.
To ensure a seamless delivery experience following the suspension of the US De Minimis exemption, we have pre-reflected the 10% customs duty in our pricing.
This means your order will arrive via US Domestic Standard Shipping with no hidden fees at your doorstep.
Due to the nature of blended yarns and factory supply conditions, subtle differences in fiber composition may occur between different production batches.
Certain items may also become unavailable once sold out if our overseas suppliers face material shortages.
To avoid any interruptions in your craft, we recommend purchasing sufficient quantities at once to ensure consistency throughout your project.
Since we are in the early stages of our journey, our inventory is currently small.
If your favorite piece is sold out, please give us a few weeks to restock. Thank you for being part of our beginning.
If you wish to exercise your right to opt out of the "sale" or "share" of your personal information, or the processing of your data for targeted advertising,
please contact us via email by sending an email to hello@eoot.us with your request.
Once we receive your request, we will process it in accordance with applicable privacy laws.
Please include your name and the email address associated with your account to help us verify and fulfill your request promptly.
For any further inquiries, please reach out to us via the 'CONTACT US' at the bottom right of our website.
We hope that you love your items from e'oot as much as we do💛
But if for some reason, you would like to make a return, please read the following prior to returning your order.
- *Kits and Digital Patterns: Due to the nature of copyrighted intellectual property, all kits and digital patterns sales are final once the download link is generated or the package is opened.
We cannot offer refunds for any items that include a pattern. *All kit sales are final* - If you paid for shipping at the time of your original order, you will not be credited or refunded the cost of shipping when we process your return.
- The returned items must be unused with the tags intact and in resalable condition to be eligible for return.
Items that are used, damaged, soiled or in any way altered will not be eligible for return and will be rejected and returned back to the customer at the customer's expense. - Please note that if a partial return brings your final order total below the threshold for free shipping,
the original shipping fee will be applied and deducted from your final refund. - Item/s - excluding Kit items - must be returned within 14 days of delivery.
Kindly send your return request with your order number to hello@eoot.us.
Items must be returned in their original packaging.
Please send your return to the address below:
PO box 4106
WNY NJ 07093 - The refund of your order will be processed within 14 business days upon the receipt of the returned items and the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We will send you a confirmation e-mail as soon as the refund is processed. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
- Please note that products marked as “Final Sale” are not eligible for return, or refund. All Final Sale purchases are final and non-refundable, unless otherwise required by applicable law.
- We apologize that exchanges are not available at the moment and we appreciate your understanding.
If you need a different item, please return your item for a refund and place a new order. - If you believe you have received a faulty item, please email us to hello@eoot.us right away with images of suspected fault and the received package.
Please do not return your items prior to approval. We truly apologize for any inconvenience.
